Terms of Service

These Terms of Service (the “Terms”) form a binding agreement between you and Callwrap (“Callwrap”, “we”, “us” or “our”) governing your access to and use of our website, applications and services (the “Service”). By creating an account, clicking “Sign up”, or otherwise accessing or using the Service, you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the Service.

You must be at least 16 years old and able to form a binding contract to use the Service. If you use the Service on behalf of a company or other organization, you represent that you are authorized to bind that organization to these Terms, and “you” refers to that organization.

• Account — the account you create to access the Service.
• Customer Content — the call audio, transcripts, follow-ups, tasks, templates, dictionary terms and other content you create or upload.
• Plan — the free or paid subscription tier you select.

Callwrap captures call audio you choose to record, transcribes it, and generates follow-up emails, tasks and insights. We are continually improving the Service and may add, change or remove features. We may also impose or change limits (for example, the number of calls included in a Plan). We will try to give reasonable notice of material changes that adversely affect your use.

You are responsible for safeguarding your login credentials and for all activity that occurs under your Account. You agree to provide accurate information, keep it up to date, and notify us promptly of any unauthorized use. We are not liable for losses caused by unauthorized use of your Account that results from your failure to keep your credentials secure.

Call recording and transcription laws vary by country, state and region. You are solely responsible for complying with all laws that apply to your use of the Service, including obtaining any consent from, or giving any notice to, the other participants on your calls before recording or transcribing them. You represent that you have all rights and permissions needed to record your calls and to process the resulting content with the Service. You agree to indemnify Callwrap for claims arising from your failure to obtain required consent (see Section 16).

You agree not to, and not to allow others to:

• Use the Service for any unlawful, harmful or fraudulent purpose.
• Record or process anyone's data without the consent or notice required by law.
• Infringe the intellectual property, privacy or other rights of others.
• Attempt to access, probe or disrupt the Service or its infrastructure, or bypass usage limits or security controls.
• Reverse engineer, decompile or attempt to extract source code, except where permitted by law.
• Resell, sublicense or use the Service to build a competing product, or misrepresent your affiliation with Callwrap.
• Upload malware or use the Service to send spam or unlawful communications.

As between you and Callwrap, you own your Customer Content. You grant us a worldwide, non-exclusive, royalty-free license to host, process, transmit and display your Customer Content solely to operate and provide the Service to you, and as described in our Privacy Policy. You are responsible for your Customer Content and for having the necessary rights to it. With Privacy Mode enabled, your Customer Content is not used to train AI models.

The Service, including its software, design, branding, text and other materials (excluding Customer Content), is owned by Callwrap or its licensors and is protected by intellectual property laws. We grant you a limited, non-exclusive, non-transferable, revocable right to use the Service in accordance with these Terms. These Terms do not grant you any rights to our trademarks or to our technology beyond using the Service.

If you send us suggestions or feedback, you grant us a perpetual, irrevocable, royalty-free license to use it without restriction or obligation to you.

Callwrap offers a free Starter Plan with a monthly call limit and paid Plans billed monthly or annually through our payment processor. By selecting a paid Plan, you authorize us (via our processor) to charge the applicable fees, including any taxes such as VAT, to your payment method on a recurring basis until you cancel. Fees are stated exclusive of taxes unless noted. Prices may change; we will give you advance notice and changes apply to the next billing cycle.

You can upgrade, downgrade or cancel your Plan at any time from the billing portal. Cancellations take effect at the end of the current billing period, and you retain access to paid features until then. Except where required by law, fees already paid are non-refundable and we do not provide refunds or credits for partial periods or unused features.

We may offer free Plans, trials, or features labeled beta, preview or experimental. These are provided “as is”, may change or be discontinued at any time, and may have different or reduced service commitments. We may also limit, suspend or terminate free access at our discretion.

The Service relies on third-party providers (such as transcription, AI and payment processors) and may integrate with tools you choose. Your use of those third-party services is governed by their terms, and we are not responsible for them. We are not liable for any third-party service's availability, accuracy or actions.

The Service is provided “as is” and “as available”, without warranties of any kind, whether express, implied or statutory, including implied warranties of merchantability, fitness for a particular purpose and non-infringement. We do not warrant that the Service will be uninterrupted, error-free or secure. Transcripts and AI-generated outputs may be inaccurate or incomplete; you are responsible for reviewing them before relying on, sending or acting on them.

You agree to defend, indemnify and hold harmless Callwrap and its officers, employees and agents from and against any claims, damages, liabilities and expenses (including reasonable legal fees) arising out of or related to your Customer Content, your use of the Service, your violation of these Terms, or your failure to obtain any consent required to record or process calls.

To the maximum extent permitted by law, Callwrap and its suppliers will not be liable for any indirect, incidental, special, consequential or punitive damages, or for any loss of profits, revenue, data or goodwill, arising out of or related to the Service. Our total aggregate liability for all claims relating to the Service will not exceed the greater of the amount you paid us in the twelve months before the event giving rise to the claim, or fifty euros (€50). Some jurisdictions do not allow certain limitations, so some of the above may not apply to you.

These Terms apply while you use the Service. You may stop using the Service and delete your Account at any time. We may suspend or terminate your access if you breach these Terms, if required by law, or if your use creates risk or liability for us or others. On termination, your right to use the Service ends; sections that by their nature should survive (such as ownership, disclaimers, limitation of liability and indemnification) will survive.

These Terms are governed by the laws of Spain, without regard to conflict-of-laws rules. Subject to any mandatory consumer protections in your country of residence, the courts of Madrid, Spain will have exclusive jurisdiction over any dispute arising out of or relating to these Terms or the Service. You agree to first try to resolve any dispute informally by contacting us.

We may update these Terms from time to time. We will update the “last updated” date above and, for material changes, provide additional notice through the app or by email. Your continued use of the Service after an update means you accept the revised Terms.

• Entire agreement — these Terms and the Privacy Policy are the entire agreement between you and Callwrap regarding the Service.
• Severability — if any provision is unenforceable, the rest remains in effect.
• No waiver — failure to enforce a provision is not a waiver of it.
• Assignment — you may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition or sale of assets.
• Force majeure — we are not liable for delays or failures caused by events beyond our reasonable control.
• Notices — we may provide notices to you through the app or by email.

Questions about these Terms? Email us at hello@callwrap.app.